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For a business to be successful Tim Hardaway Jersey , people who run one should realize that the customer is their business, not the products andor services that they offer. They should also think of customers not as a collective group of people purchasing items from their business but individuals with unique tastes and preferences. Certainly, we can't neglect the products, but it's the customers that buy them that matter most.

As a business keeps the importance of the customers in mind, here are tips on how to provide excellent customer service so you keep having repeat business:

Lead by example - Treat your employees the way you expect them to treat your customers. More often than not, employees take their cue from their managers or supervisors. If you greet your employees with enthusiasm and you deal with them politely, there's a higher probability they'll treat your customers the same way. Try as much as you can to accommodate their requests and listen to their concerns with sincerity so they can follow your example.

Know who your customers are - Knowing here means not only getting their personal information. It's about easily recognizing them and calling them by name the minute they walk into your establishment Shaquille O'Neal Jersey , especially if the person who walks in is a long-time customer. People feel more important if you show them how you value them.

They should also know who you are - For relationships to prosper, it has to be a two-way road, a symbiotic relationship between business and customer. And this can only happen if both of you know each other. Your customers should know who and what your business is as much as you know them. If they see you or any of your employees, they should easily recognize you as well and even call you by name.

Invest in them - If you spend time, energy, and resources for your products andor services, you should do the same thing in terms of taking care of your business's lifeblood: your customers. Find out ways on how you can best serve them by investing in market research to be more familiar with the demographics of your customer base. Knowing their interests Mario Chalmers Jersey , lifestyles, and cultural background, among others, will help your business in serving them better.

Provide proper customer service training - Some business lose customers not because they have bad products; customers get turned off when their concerns are not properly addressed. Some customers call to give their feedback not only about a business's products, but how the business provides service and conducts its operations. Certainly, there will be those who will be dissatisfied and will complain. The staff that handles these calls has to be provided with proper training on how to handle comments and complaints with courtesy and professionalism.

Provide value-added service - Customers feel special when they know they are being valued by a business. For example, if you offer a free one-year support on a gadget they bought Justise Winslow Jersey , that's adding value. However, value-added services can in very simple forms like a 'thank you' note or sending them a birthday card on their birthday.

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